Phew, it's been a loooong journey! About a year ago I set out to buy a new sewing machine with lots of harp space for quilting at home. Posts about the purchase process, my early review and later disappointment with the Pfaff Smarter outline that journey, which included a total of 16 hours driving between my home and my dealer. OMG, I'm so glad that's done! I really respect the dealer I was working with, but at 2 hours drive away, dealing with an unreliable machine is just ridiculous.
So, let's tie up those loose ends. After sharing my Sewing Machine Woes publicly, I took one reader's advice to contact Pfaff directly about the ongoing tension problems. My Pfaff Smarter's auto tension had been completely irregular for about 6 months, which even made straight stitching shotty at times. My dealer reset and "fixed" the tension when I brought in the machine in December. But a week after that fix, the auto tension was going haywire again.
The Pfaff representative listened sympathetically and chose to call my dealer after our conversation. Then, my dealer called me and said he'd talk to his rep about getting my machine replaced with a new Pfaff Smarter. No one ever mentioned the idea of my getting a different machine, and I assumed replacing the machine with a new model of the same I had purchased was my only option. Honestly, that seemed fair.
Well, the Pfaff dealer took his sweet time responding, but eventually agreed to replace my machine (which by this time I'd owned for almost a full year) with a brand new Pfaff Smarter. I dropped off my defective machine with my dealer a few weeks ago. Since then I've been sewing on my original sewing machine, a dear old Kenmore. She's small, but she works!
Right now I've listed the Pfaff Smarter on Ebay, hoping to sell her new in box. I planned to use the funds to buy a new sewing machine....but things have turned out a little differently! In fact, the UPS man just arrived!
Eeek!!! More details soon. Right now, I've got to go meet my new Juki from SewVacDirect!