Monday, March 25, 2013

the End is the Beginning

Phew, it's been a loooong journey! About a year ago I set out to buy a new sewing machine with lots of harp space for quilting at home. Posts about the purchase process, my early review and later disappointment with the Pfaff Smarter outline that journey, which included a total of 16 hours driving between my home and my dealer. OMG, I'm so glad that's done! I really respect the dealer I was working with, but at 2 hours drive away, dealing with an unreliable machine is just ridiculous.

So, let's tie up those loose ends. After sharing my Sewing Machine Woes publicly, I took one reader's advice to contact Pfaff directly about the ongoing tension problems. My Pfaff Smarter's auto tension had been completely irregular for about 6 months, which even made straight stitching shotty at times. My dealer reset and "fixed" the tension when I brought in the machine in December. But a week after that fix, the auto tension was going haywire again.

The Pfaff representative listened sympathetically and chose to call my dealer after our conversation. Then, my dealer called me and said he'd talk to his rep about getting my machine replaced with a new Pfaff Smarter. No one ever mentioned the idea of my getting a different machine, and I assumed replacing the machine with a new model of the same I had purchased was my only option. Honestly, that seemed fair.

bye, bye Pfaff!

Well, the Pfaff dealer took his sweet time responding, but eventually agreed to replace my machine (which by this time I'd owned for almost a full year) with a brand new Pfaff Smarter. I dropped off my defective machine with my dealer a few weeks ago. Since then I've been sewing on my original sewing machine, a dear old Kenmore. She's small, but she works!

Right now I've listed the Pfaff Smarter on Ebay, hoping to sell her new in box. I planned to use the funds to buy a new sewing machine....but things have turned out a little differently! In fact, the UPS man just arrived!

hello, Juki! 

Eeek!!! More details soon. Right now, I've got to go meet my new Juki from SewVacDirect!

39 comments:

  1. You are soooooo lucky. I dealt with a Pfaff with bad bobbin tension issues for nearly 20 years. In that time I lived in 3 states, 5 counties, and dealt with innumerable dealers (the one it was purchased from was sold to another chain during this time, who sold another brand). And since mine was a gift, I had no receipt in my name, even though they new exactly who purchased I for whom, etc etc. It was all very stupid. I won't even shop at a quilt store that sells Pfaffs now, because I know what they are selling. Junk.

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  2. I am sooo jealous, I've been drooling over the Juki machines for a year! Good luck with it!

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  3. Okay, pfaffs aren't junk. However all the latest machine from every brand with computers are sketchy right now. OEm, selling off businesses, moving sites to different countries, the last few years have been hard on upper model machine purchasing. I'm a pfaff and Juki owner. I've been watching that particular Juki, what's the harp space?

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    1. I agree with you, Jenny, it seems like every brand is having problems these days so I don't want to be too harsh on Pfaff. And, I really appreciate them standing behind the product in the end!

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    2. i think you just got a lemon..and a rough time with fixin her...I have had a Juki 98Q for about 5 years, just for straight sewing,and quilting...she is tough and reliable!
      I also have a Janome 6600..computer model, and she is also a wonderful machine..i would not trade her for any machine out there today, she is 6. I am blessed to have an awesome dealer. I am happy for you, that is has finally worked out for you!

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    3. My junky Pfaff was bought new from a fabric store dealer in 1987. I would not call that current!

      I replaced it in 2006 with a fabulous Huskvarna Viking. However, it appears that I have worn out my _second_ part that holds the bobbin thread after using the thread cutter. It took 2 months to get a replacement last time (backordered).

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  4. I have that same Juki and I love it more than I could ever imagine loving a sewing machine. I sew mostly clothes these days and it's awesome but, also, the few times I've tried free-motion quilting on it it was like a dream.

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  5. Congratulation for the new Juki machine !! This is - IMHO - one of the best machines. In Europe the tailors are using it almost everywhere I went and they do nothing but praise her.
    I wish you all the luck with your new baby - have fun and try all the various stitches it comes with.

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  6. it's a fabulous machine and it will change the speed of your sewing. when I took mine home, I had it up and running within minutes and finishing sewing a top by the end of the day. yes, you are sacrificing zig zig and other stitches, but it goes like the wind without problems. keep it oiled and dusted and you'll never have down time.

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  7. I just sold my Janome Horizon 7700 and replaced it with this exact machine!!! I am THRILLED with it and so happy with my decision! Enjoy your awesome new baby.

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  8. I am so glad things worked out well for you! Congrats on the new machine :)

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  9. Congrats on your new baby!

    I love the UPS man photo! I'm dying of curiosity - what did the he think of you taking his picture?

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    1. Haha, I think he was confused! I told him, "I'm a blogger and this is my new sewing machine" so I can only imagine how crazy that makes me sound. But these days, no one seems to mind having their picture taken.

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    2. I was wondering the exact same thing!

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  10. I love my JUKI I've had it 3 years and never had a problems ever, I try to keep it oiled but could be better, no sewing problems, has a foot petal thread cutter, and it sews fast fast fast, and no temperamental computer, good luck!!!!

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  11. How wonderful!!! You'll love your new Juki.

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  12. Congratulations! I like to hear (read) what you think about the Juki. I've read so many of you sewing with a Juki. Overhere they're quite expensive.

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  13. Congrats!!! I'm so glad you're finally getting past this troublesome sewing machine! I hope you love Juki as much as I do. You now have my dream machine. :) Have fun getting acquainted!

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  14. I am anxious to hear your review of the Juki! I am trying to justify one for myself :)

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  15. Oh, you are going to love love love that machine!!! A little newer than mine -and it has speed control, which mine doesn't - but other than that, it looks the same. Just oil her regularly and keep her lint free, and you'll both be happy as clams!! Congratulations!

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  16. I too have this machine. It took a while for us to come to terms with one another, but I believe we now have a symbiotic relationship. I love it for piecing and free motion quilting and do not regret getting it. When you rely on your craft for your livelihood, you must have the right tools and this is one of them. Good choice!

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  17. I got this same machine last month, and I love her! She is solid. My heavy-metal mama.

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  18. Glad it all worked out - hope you like your new machine. I actually just wrote a post last week about my sewing machine journey and how I now have that same Juki that you got today.

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  19. Let me know how you like the Juki! I love my Janome, but it has "high miles" and I'd like a workhorse with a bigger space for quilting.

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  20. Oh yay! Congrats on your new Juki!

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  21. How very exciting! I'm so happy that this whole saga has a happy ending.

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  22. Awesome! I hope you love your new machine. I researched and chose a Brother and I kind of regret it. It had a big bad failure in the first year and was repaired but is starting to make the same sound again just a year later. I am hoping it plugs along another year or so until I can afford a newer machine.

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  23. Woot!! You got it! Awesome blossom...I am so excited for you. I hope that other piece of wonderfulness (ha ha) sells super quick for you on Ebay! :)

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  24. Rachel, I have have had the Juki TL2010Q for about 18 months. It is the Indy Race car of sewing machines! A true workhorse! I am very anal with keeping it oiled and lint free. I have learned to FMQ on it. You are going to LOVE LOVE LOVE it!! Denise

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  25. Can't wait to hear how you like the Juki. Congrats on the new machine!!

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  26. Sew Vac Direct is actually my local dealer! I love them to death; they are such wonderful people.

    I'm sorry you have had such problems with your machine; there is nothing worse than fighting a machine to sew. You so much want to enjoy yourself and all you can do is trouble shoot.

    I hope you like your Juki!

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  27. i LOVE my juki. it is hands-down the best purchase i've ever made, hope it works out just as well for you!

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  28. I JUST opened the box on my new Juki TL-2010Q on Monday! What a coincidence! I LOVE her. I've named her Julie and we've only had about 30 mins to sew together but she is a real dream. I hope you're as impressed as I am. :) (And I hope your Kenmore does a zigzag!)

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  29. Fingers crossed that you love your new Juki as much as I love mine!

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  30. Oh, you are going to L.O.V.E. that Juki! I adore my TL98E - it's been going strong for about 6 or 7 years now. They are fabulous machines! Can't wait to read your review!

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  31. That picture of the UPS man is my new favorite thing on the internet. Hilarious and awesome.

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