In October I updated my original review post on the Pfaff Smarter. After getting "fixed", the automatic tension continues to be a problem. This fancy computerized feature is supposed to deliver perfect tension for free motion quilting. And, it does... when it works. When it doesn't work, it causes tension problems for the simplest straight stitch. A machine that can't straight stitch reliably is a sad thing indeed. I've also had repeated problems with the auto thread cutter un-threading the needle. This has happened on multiple machines and after multiple fixes. So disappointing.
Well, when I go in this weekend, I'm supposed to express my serious dissatisfaction with the machine. The fact is that "fixes" to the auto tension don't last a week. What do you think I should expect or hope for from my dealer? A new Pfaff Smarter machine (I think this one has actually been discontinued)? That he send the machine to Pfaff to look at (that sounds like a long, possibly useless process)? That I get my money back (yeah, right)? I'm really having trouble dealing with this confrontation, probably mostly because I like the sewing machine dealer and feel he's not the one at fault. Still, I bought a very expensive machine that just doesn't work. What would you do?
One possible resolution would be to trade the machine in for something else. Unfortunately, the machine I want is a brand he doesn't rep. I want to try a Juki TL-2000Qi sewing machine, which is a lot like my Pfaff Smarter (large harp space, knee lift, auto thread cutter, etc.). The key difference is that the Juki is NOT computerized. It just does the straight stitch. It's supposed to be excellent for free motion quilting. I have another machine I can use for buttonholes and zigzag stitch, etc. I just want a big, workhorse machine for quilting and piecing and using a lot. I think a non-computerized machine is more likely to hold up to frequent use.
|from House of Fabrics|
Rock and a hard place.
Any advice for me?